Scothosts Technical Support Support Services
Our highly trained team of support staff are available during office hours (9am to 5pm) to all hosting customers and 24 hours (7 days) for those on selected hosting plans, to offer advice and solutions to any issue that may arise through use of your Scothosts web service.
Also as a Scothosts client, you will also have access to our online support ticketing system which allows all queries to be documented and archived; allowing for the detection of any common occurrences. Please call us on 0845 053 9268 to discuss any support related matter.
Hosting Support
All hosting accounts, domain name issues and associated hosting options (email, web statistics etc.) are supported as standard for the duration of the service. Therefore, if you have a renewable hosting account you can be assured of a constant and ongoing service. The hosting support team should be contacted via telephone or our automated support system to resolve any of the following problems:
Incoming Email
Website Down
FTP Upload
Control Panel Access
Web Statistics Access
Domain Name Issues
Account Suspension
Please Note – The hosting team do not support website problems (e.g. scripting, form problems)
Website Support
All functionality and scripting on websites developed by Scothosts are guaranteed for a period of 3 months after completion. We do not offer a standard support service for websites that we have not developed, regardless of whether these sites are hosted on our servers or not.
During the 3 months support we will analyse and hope to correct any errors reported as a matter of priority (estimating a 4 hour response, during office hours) within the first month of a new site launch. This generally solves the majority of errors that a website will experience, as any errors are most likely to occur during this period.
Our website support team will provide the following support via telephone and our automated support ticketing system:
General Website Errors
Functionality Issues
Scripting Errors
Dead Links
Error Pages
Graphic Loading Faults
In order to maintain this service out with the first 3 months from your website launch you will need to signup for an ongoing monthly support contract, please contact our sales team to discuss available options.